The South Coast's Inflatable Hot Tub Specialists
Terms of Hire
Terms And Conditions of Hire
Terms and Conditions of Hire.
This agreement is between you, the customer and Craig and Emma Marchant on behalf of DeepBlue Hot Tubs.
Please read the below terms and conditions fully and should you have any queries or reservations prior to booking, please contact us before making any deposit or payment.
Requirements of Hire.
By signing or paying a deposit, you are agreeing that you have the following:
A clear and level surface area of at least 2.5m x 2.5m for Hot Tub only bookings and 3m x 3m for Hot Tub and gazebo bookings.
An outdoor tap and hose.
An electrical main point within 7m of your desired location for the Hot Tub set up.
Delivery and installation will be carried out the day before your hire period begins which will allow enough time for the Hot Tub to heat up to your desired temperature.
Collection will be the day after your hire period.
For example, If you wish to use the hot tub from a Saturday and hire a tub for 5 days, delivery will be on Friday and collection on Thursday.
We, DeepBlue Hot Tubs, do not take responsibility if the hot tub is not up to your desired temperature in the time stated.
On collection, you must ensure that there is access to the Hot Tub. Should we arrive and not be able to collect the Hot Tub the Damages deposit will be kept and we may seek to recover additional financial losses. On our arrival, the Hot Tub must still be inflated but drained of water. Failure to drain the hot tub will result in £20 of the refundable deposit being lost, as draining can take up to 2 hours.
On delivery you will guide us to the installation area. We accept no liability for damages to your property or injuries to users of the Hot Tub.
You will provide the electricity and water to run the Hot Tub for the duration of your hire period. You agree to keep the pump turned on always and understand that should you switch the pump off; the Hot Tub will lose heat quickly and may impact on your overall enjoyment of the Hot Tub.
As stated by Lay-Z-Spa, “Extension cables cannot be used with Lay-Z-Spa hot tubs”. Therefore, we do not allow any of our hot tubs to be plugged into an extension lead. This is non-negotiable. Please ensure that there is a power socket within 7 metres of where you wish the hot tub to be located. If this is not possible then another location can be worked out between the customer (you) and the delivery person (DeepBlue Hot Tubs). If this is not possible then the hire will be cancelled and no refund is offered. If, after set up it is found that the hot tub was then relocated and an extension cable used, then the deposit is forfeited. If any damages have occurred then further compensation may be sought after.
On collection of our equipment, you do not need to be present, however we will still need access to the hot tub. If we cannot gain access, then you may lose the deposit.
Booking Conditions.
A deposit of £50 will be required to secure your preferred date. No date is finalised until the deposit is received and a confirmation email has been received by you, the customer, from us, DeepBlue Hot Tubs.
Booking deposits are non-refundable and contribute to the total price quoted and agreed upon. Should you need to amend your booking date, please get in contact with us as soon as possible and we will try to accommodate you as best we can.
The total balance of your hire will be due exactly 7 days prior to the delivery date. If bookings are made within 7 days of the intended delivery date, then the total balance is due at time of booking.
We will email you if payment has not been received. If payment is still not received within 6 days of the delivery date, then you will forfeit your £50 deposit and booking.
A damages deposit of £50 will also be required. This will be returned to you should the Hot Tub and other equipment on loan to you, be in satisfactory condition on collection. Satisfactory conditions will be determined by us, DeepBlue Hot Tubs. The Damages deposit will be returned to you within 48 hours of the collection date, which will allow us time to inspect the equipment. By following our guidelines, damages should not be an issue.
Should there be irreparable damage to the Hot Tub caused by misuse or horseplay then we, DeepBlue Hot Tubs, will endeavour to recover the cost of a replacement unit minus the damages deposit. Total cost of the Hot Tub will depend on the make and model in which you have hired.
A filter will be provided on initial set up, which should be looked after and cleaned daily. A spare filter may be requested and for all hires below 5 days, will incur a £5 fee if used.
Cancellations and Refunds.
Cancellations should be made with as much notice as possible with refunds not always possible.
Cancellations made;
- Up to 2 weeks before delivery: Entitled to a full refund including booking deposit.
- Up to 1 week before delivery: Entitled to a refund of all paid monies paid minus the £50 booking fee.
- Less than 1 week before delivery date: no refund is available. In special circumstances a credit note for DeepBlue Hot Tubs may be issued.
Although we, DeepBlue Hot Tubs, suggest that the heating times for our tubs are approximately 24 hours, the ambient temperature dropping below 10°C can seriously affect the heating times. Although, when booking, we will try to allow for a change in the weather. We are not responsible or liable if heating times are longer than 24 hours. If we know the weather is going to drop below 10°C then we will make every effort to deliver the tub up to 48 hours before you wish to use it.
Restrictions.
The below restrictions MUST be followed. Failure to do so may result in damage to the Hot Tub or personal injury or death.
Do not have glass or sharp objects in or around the Hot Tub.
Strictly NO SMOKING in or around the Hot Tub.
Do not replace the lid whilst the jets are on.
Do not switch the jets on whilst the lid is in place.
Do not jump or dive into the Hot Tub.
Do not allow animals in or around the Hot Tub.
Do not add any products to the Hot Tub. I.e. Bubble bath.
Ensure to rinse the filter out daily. This will allow the water to stay clean.
Do not fill the water above the MAX line.
Do not stand, sit or lean on the sides of the Hot Tub.
Remove shoes and outdoor clothing before entering the Hot Tub.
Only wear appropriate swim wear whilst in the Hot Tub.
Do not enter the Hot Tub dirty, muddy or grassy.
Do not have sexual intercourse in the Hot Tub.
Do not exceed the maximum capacity of the Hot Tub.
Do not operate the Hot Tub with the water level BELOW the MINIMUM line.
Damages due to (but not limited to) misuse as described in the above restrictions will result in the loss of the damages deposit and should any irreparable damages occur, we will seek to recover the cost of a replacement unit. This will depend on the Hot Tub in question.
Everyone must shower before entering the Hot Tub. Anyone with fake tan on must not use the Hot Tub. The Hot Tub will be delivered clean and ready for use and should be ready for collection in the same condition. If the Hot Tub is deemed to be in a below than expected condition for the hire period, on collection, then you may forfeit your damages deposit and could be charged for cleaning costs.
Ensuring your safety.
Please follow the below guidelines to ensure the safety of all users of the Hot Tub.
Pregnant women must seek advice from a healthcare professional prior to using the Hot Tub.
Take care when entering and exiting the Hot Tub.
Always leave the Hot Tub if you feel sleepy or drowsy.
Alcohol and hot water pose a safety risk. Ensure you are in complete control whilst using the Hot Tub.
Do not use the Hot Tub after strenuous exercise.
Ensure all children under 16 years old have a responsible adult with them at all times.
Hot Tubs are not recommended for children under 8 years old.
If you are on any medication, then you must consult a healthcare professional before using the Hot Tub.
It is recommended that adults spend between 15 and 30 minutes in their hot tub. If the temperature of the water is at 40°C the safest amount of time is 15 minutes.
The Hot Tub should NEVER be set to more than 40°C.
We will treat the water with chlorine and leave you with ample chlorine tablets or liquid for the duration of your hire. We will give you clear instructions on how and when to use the chlorine. It is your responsibility to follow these instructions for the duration of the hire. Bacteria will breed in warm, damp conditions and chlorine will ensure the Hot Tub is safe to use. It is your responsibility to ensure the safety of all personnel who use the Hot Tub whilst it is on hire to you. It is also your responsibility to ensure the protection and correct use of the Hot Tub whilst it is on hire to you. We will also provide a new filter for each hire. It is your responsibility to ensure that the filter is kept clean throughout the hire period. How to do this will be demonstrated to you on delivery of the hot tub.
It is recommended that you seek insurance for the hire of the Hot Tub to the value of £800 as you are responsible for the theft or damage whilst it is in your possession.
We shall endeavour to resolve any issues or problems that may arise in a timely manner and always strive to deliver 100% customer satisfaction. By paying the full balance agreed by you (the customer) and DeepBlue Hot Tubs, you accept the above terms and conditions of hire.
You are signing to declare that you take full responsibility for the safety of yourself and any other persons using the Hot Tub. You will adhere to the Requirements of hire, booking conditions, Restrictions of use and Safety points laid down above. If no signature is collected then the payment of a deposit will act as agreement to terms and conditions.
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